SHIPPING POLICY

Irrespective of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.

Please note that the time taken to ship an item is listed on each product's detail page. For example, "Usually shipped within 2-5 working days" means that it will take us 2-5 working days to get the product from our supplier. The delivery times listed below apply once we ship the item to you.

Delivery options at a glance

Shipping option	Estimated delivery time	Price
Economy Courier Orders of R1000 under 7kgs	2 to 5 business days	R100
Economy Courier Orders Under R1000 under 7kgs	2 to 5 business days	R130
Priority courier of R1000 under 7kgs	1 to 3 business days	R200
Standard Courier Orders Under R1000 under 7kgs	1 to 2 business days	R150

* Dependent on the number of items, mass, and value of the order. Delivery cost generally reduces as items are added to the order.

Detail

We currently offer four methods of delivery.

Courier. These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box.

Someone will need to be available at the address to receive the delivery.

Deliveries are made during business hours from Monday to Friday. We currently offer three courier options.

Priority courier. In main centres, this will reach you the next business day after we ship your order.

Standard courier. In main centres, this will reach you within 1- 2 business days after we ship your order.

Economy courier. In main centres, this will reach you within 1 - 3 business days after we ship your order.

Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer.

We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.

Delivery options are subject to change.